Return Policy

Thank you for shopping at Altitude Essence! We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction. That's why we have a comprehensive return policy in place.

Our return policy allows you to return eligible items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

If you wish to return an item, please follow these steps:

• Contact our customer support team at support@mystore.com within 30 days of receiving your order. Provide them with your order number and a brief explanation of why you would like to return the item.
• Our customer support team will review your request and provide you with a return authorization number (RA number) if your return is eligible.
• Once you have received your RA number, securely package the item and include the RA number on the outside of the package.
• Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
• Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
• If the item is approved for a return, we will issue a refund to your original payment method within 7-10 business days.
• Please note that certain items are not eligible for return due to hygiene reasons or if they have been used or damaged by the customer. These items include but are not limited to personal care products, intimate apparel, and perishable goods.

If you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund if necessary.

For any further questions or assistance regarding our return policy, please don't hesitate to reach out to our customer support team at support@mystore.com . We are here to help!