Request Return

Thank you for choosing Altitude Essence for your purchase. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we are here to assist you with your return request.

At Altitude Essence, we strive to provide our customers with high-quality products that meet their needs. However, we understand that situations may arise where a return is necessary. Whether it's a sizing issue, a defect, or simply a change of mind, we are committed to making the return process as smooth and hassle-free as possible.

1. Contact our Customer Support

Before initiating a return, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any queries or concerns you may have regarding your purchase. Our team will guide you through the return process and provide you with the necessary instructions.

2. Provide Order Details

When contacting our customer support, please provide them with your order details, including the order number and the specific product(s) you wish to return. This information will help us expedite the return process and ensure that your request is handled promptly.

3. Return Eligibility

Before initiating a return, please ensure that your request meets our return eligibility criteria. This may include factors such as the condition of the product, the time elapsed since the purchase, and any specific return policies that may apply to certain products. Our customer support team will provide you with the necessary information regarding your specific return eligibility.

4. Packaging and Shipping

When returning a product, please ensure that it is securely packaged to prevent any damage during transit. We recommend using the original packaging, if available, to ensure the safe return of the product. Additionally, please follow the shipping instructions provided by our customer support team to ensure that your return is processed efficiently.

5. Refund or Exchange

Once we receive your returned product and verify its eligibility, we will proceed with the refund or exchange process, as per your request. If you are eligible for a refund, the amount will be credited back to your original payment method. In the case of an exchange, we will arrange for the replacement product to be shipped to you promptly.

At our store, we value your satisfaction and strive to provide you with a seamless shopping experience. We appreciate your understanding and cooperation in following our return process. Should you have any further questions or concerns, please do not hesitate to contact our customer support team.

Thank you for choosing Altitude Essence, and we look forward to serving you again in the future.